Delivery

All orders will be prepared within 2 business days. During launches or holiday season, this timeframe can vary.

Here are our delivery times by area:

● France: 3 to 5 business days
● Europe: 3 to 7 business days
● International: 3 to 7 business days

Please wait at least 7 business days before contacting us for a missing order.

Do you need an urgent delivery? Contact us at boutique@frenchwords.fr and we'll find a solution.

 

Returns

Unused and unopened orders may be returned within 15 days of receipt for a refund. Once we receive the returned item(s), the charges will be credited to your original method of payment excluding return costs. Used or opened items can not be returned.

Contact us at returns@frenchwords.fr.


More questions?

You can always visit our FAQ page.

We will also answer your emails at boutique@frenchwords.fr as well as on Facebook Messenger through the “Message Us” button displayed on the website.