French Words

French Words, first and foremost, is an Instagram account that we opened in 2013 in order to share our love for French language and culture. It now reaches more than 700,000 francophiles across all social media channels who are learning French words every day.

 

If you want to know more about us, our brand and our ideas, please read our Manifest!

 


The French Words Boutique

The French Words Boutique was created by French people for lovers of all things French. Our desire to promote French “savoir-faire” is very important to us. We are very proud to say that all our products are 100% developed and crafted in France. The finest paper and print quality were selected, and we know you will love our products as much as we do.

What type of paper are your products made of?

We searched and searched for the perfect paper and agreed on the beautiful, high quality Rives Tradition 320g and Olin papers.

Framing

We currently sell three different print sizes:

Small (A4 - 21 x 29,7 cm or 8,3 x 11,7 inches)
Medium (A3 - 29,7 x 42 cm or 11,7 x 16,5 inches)
Large (A2 - 42 x 59,4 cm or 16,5 x 23,4 inches)

You will be able to find A4, A3 and A2 frames at IKEA, for example, but your local department store might also have them. The prints can be adjusted for standard 8 x 12, 12 x 16 and 18 x 24 inches. You can also visit your local custom framing shop.

 


Placing an order
The product I wanted to buy is now out of stock. Will it be back in stock soon?

Our products are made with love and edited in small quantities. However, it is possible that we will produce more. Whenever a product is out of stock, you have the opportunity to subscribe to a waiting list directly from the product page. You will be notified as soon as the product is back in stock.

Do you ship internationally?

Yes, we ship worldwide! When placing an order, you will be asked for the delivery country, and the shipping costs will be calculated automatically. Visit this page for more information on shipping.

 


Payments

We accept all credit cards and PayPal accounts. These payment solutions are secure.

 

 

Delivery
I just placed my order. When can I expect to receive it?

All orders will be prepared within 2 business days. During launches, this timeframe can be longer. From there, it depends on the delivery country you specified but it may take up to 7 business days to reach you. All delivery times can be found on this link.

Can I track my order?

The default shipping method doesn't have a tracking number.
However, there is an option (usually, 2,50€ more) at delivery for tracking number and signed upon receive. With this option, you will receive a tracking number and will be able to follow your parcel. 

I ordered two products and received two parcels, is that normal?

Our more fragile prints demand more protection and are sent in kraft tubes, not envelopes, and have to be sent separately. You may receive them on different days.

For example, if you order a notebook, it will fit in one envelope.

If you order a notebook and a medium print, we will have to send two parcels.

No worries! You will always pay the shipping fees once.

 

How can I edit my shipping address?

If you wish to edit your shipping address, email us at boutique@frenchwords.fr - maximum 12 hours after completing your order. 

 

Visit this page for more information on shipping.

 

 

Returns and refund

Unused and unopened orders may be returned within 15 days of receipt for a refund. Visit our return page for more information.

 


Contact

For all general inquiries, email us at bonjour@frenchwords.fr

A question regarding the boutique? Contact boutique@frenchwords.fr

If you wish to return an item, email us at returns@frenchwords.fr.

For wholesale inquiries, contact sales@frenchwords.fr.

We are also available on Facebook Messenger. Simply click the “Message Us” button displayed on the bottom right side of the website.